2019 Chatbot Predictions
There is a lot of excitement around the category of Conversational Computing, which is the ability to interact with machines in a language that resembles human conversation. The implications of this technology are far-reaching, impacting various sectors including customer service, healthcare, and education. For businesses, chatbots offer the promise of enhanced customer experience and operational efficiency.
Come Visit Us at CES
Holiday Greetings! I have great news to share with you. Rulai, a leading Enterprise Conversational Computing company, will be participating in CES this year from January 8th to 11th. We invite you to visit us at Booth 52923 and learn more about our innovative solutions.
The 3 Different Generations of Chatbot Technology
There are 3 different generations of chatbot technology found in contact centers, websites, or in an omnichannel strategy. Understanding these generations helps businesses choose the right technology for their needs.
How Bloomberg Chose Rulai as a Startup Winner
A few months ago, Bloomberg published its list of the “50 Most Promising Startups You’ve Never Heard Of,” which included Rulai. This recognition reinforces our commitment to innovation in conversational AI technology.
Aragon Research Selects Rulai as a “Hot Vendor in AI Chatbots”
AI chatbots are poised to rapidly expand across the enterprise. Their importance to the enterprise cannot be underestimated, especially as organizations seek to improve customer interactions and operational efficiency.
The Secret to Creating AI Chatbots That Solve Real Business Problems
As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion into various business sectors. However, creating a chatbot that effectively solves real business problems requires careful planning and execution.
Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers
From live customer service agents to chatbots, the evolution of customer interactions continues. Advances in voice processing and natural language understanding have made it more imperative than ever for businesses to adopt AI chatbots into their service strategy.
[Video] Will AI Chatbots Replace Contact Center Agents?
Right now, there’s a lot of media hype about AI chatbots. If you believe everything you hear, it may seem like they are poised to take over contact center roles but the reality is more nuanced.
The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference
A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused on enhancing customer experience through innovative solutions in customer service.
Not All AI Chatbots are Equal: The 3 Generations of AI Chat, Part 2
In this two-part series, we’re taking a closer look at AI chat and how it has evolved over time, examining its differences and implications for businesses.