Chatbots

Delivering an Effortless Chatbot Customer Experience

In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless chatbot customer experience is crucial for success. Read more here.

The 3 Different Generations of Chatbot Technology

There are 3 different generations of chatbot technology found in contact centers, websites, or in an ever-evolving landscape of customer support. Read more here.

Alert – Chatbots are not living up to promises

Chatbots are not living up to the promises that many people are expecting. And there’s five significant aspects to consider. Read more here.

Rulai adds domain expertise in CX and Contact Centers

Rulai, Inc. is the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple model to enhance engagements. Read more here.

Aragon Research Selects Rulai as a “Hot Vendor in AI Chatbots”

AI chatbots are poised to rapidly expand across the enterprise. Their role in enhancing operational efficiency is crucial. Read more here.

The Secret to Creating AI Chatbots That Solve Real Business Problems

As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion and utility. Read more here.

Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List

Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was recognized for its innovative solutions. Read more here.

[Video] Will AI Chatbots Replace Contact Center Agents?

Right now there’s a lot of media hype about AI chatbots. If you believe everything you read, you might think that chatbots will soon replace human agents. Read more here.

Not All AI Chatbots are Equal: The 3 Generations of AI Chat, Part 2

In this two-part series, we’re taking a closer look at AI chat and how technology adapts. Read more here.

Not All Chatbots are Equal: The 3 Generations of AI Chat, Part 1

Lately, as AI chat technology has become prevalent in mainstream devices, understanding its growth is paramount. Read more here.