Category of Customer Experience
January 8, 2019
2019 Chatbot Predictions
There is a lot of excitement around the category of Conversational Computing, which is the ability to…
December 19, 2017
Delivering an Effortless Chatbot Customer Experience
In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless…
December 12, 2017
The 3 Different Generations of Chatbot Technology
There are 3 different generations of chatbot technology found in contact centers, websites, or in an…
October 12, 2017
Alert – Chatbots are not living up to promises
Chatbots are not living up to the promises that many people are expecting. And there’s five…
October 10, 2017
Rulai adds domain expertise in CX and Contact Centers
Rulai, Inc., the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple…
July 13, 2017
The Secret to Creating AI Chatbots That Solve Real Business Problems
As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion…
July 12, 2017
Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List
Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was…
July 7, 2017
Can Artificial Intelligence Improve Customer Service? 3 Metrics to Watch
Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of…
June 26, 2017
Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers
From live customer service agents to chatbots, over the past few years, advances in voice processing…
June 20, 2017
The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference
A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused…