# Category of Customer Experience

January 8, 2019

## [2019 Chatbot Predictions](/content/blog/2019-chatbot-predictions/index.html)
There is a lot of excitement around the category of Conversational Computing, which is the ability to…

December 19, 2017

## [Delivering an Effortless Chatbot Customer Experience](/content/blog/delivering-effortless-chatbot-customer-experience/index.html)
In their report, The State of Customer Service 2017, Incite Group found that delivering an effortless…

December 12, 2017

## [The 3 Different Generations of Chatbot Technology](/content/blog/3-different-generations-chatbot-technology/index.html)
There are 3 different generations of chatbot technology found in contact centers, websites, or in an…

October 12, 2017

## [Alert – Chatbots are not living up to promises](/content/blog/alert-chatbots-are-not-living-up-to-promises/index.html)
Chatbots are not living up to the promises that many people are expecting. And there’s five…

October 10, 2017

## [Rulai adds domain expertise in CX and Contact Centers](/content/blog/rulai-adds-domain-expertise-in-cx-and-contact-centers/index.html)
Rulai, Inc., the only provider of a 3rd Generation chatbot solution that gives customer experience designers a simple…

July 13, 2017

## [The Secret to Creating AI Chatbots That Solve Real Business Problems](/content/blog/the-secret-to-creating-ai-chatbots/index.html)
As AI chatbots continue to grow in popularity, there’s a lot of hype about their expansion…

July 12, 2017

## [Technology is Automating White-Collar Jobs – Rulai’s AI Chatbot Made CB Insights’ Top 40 List](/content/blog/rulais-ai-chatbot-made-cb-insights-top-40-list/index.html)
Recently, CB Insights published its State of Automation Report. We’re proud to announce that Rulai was…

July 7, 2017

## [Can Artificial Intelligence Improve Customer Service? 3 Metrics to Watch](/content/blog/can-artificial-intelligence-really-improve-customer-service/index.html)
Thanks to technology, customer service is a highly measurable activity that generates an incredible amount of…

June 26, 2017

## [Why You Need an AI Chatbot That Can ‘Talk’ to Your Customers](/content/blog/why-you-need-an-ai-chatbot-that-can-talk-to-your-customers/index.html)
From live customer service agents to chatbots, over the past few years, advances in voice processing…

June 20, 2017

## [The Future of Exceptional CX: Rulai’s Interview with CRMXchange at ICMI Conference](/content/blog/the-future-of-exceptional-cx-rulais-interview-at-icmi/index.html)
A few weeks ago, Rulai attended the 2017 ICMI Contact Center Expo in Orlando, FL, focused…